Just call me Madam Assange.
A top-secret in-service training document, issued only to Telstra employees, was leaked to me yesterday in the cereal aisle at Woolies.
There are entire chapters devoted to causing noise pollution and service disruption, and a customer service chapter called “The customer is always right? No, mate – we’re with Telstra”.
More to come, once our lawyer gets back from the Seychelles.